Refund policy

At Fat Thins, we take pride in delivering high-quality products and a great customer experience. Because we sell a perishable food product, we cannot accept returns. However, we understand that issues can happen, and we’re committed to making things right when they do.

Below is our official policy outlining when refunds or replacements may be issued.

 

General Policy

Replacements:

If there is an issue with the product you receive, we are happy to replace it.

Refunds:

Because food items cannot be resold, we typically do not offer refunds. Please review ingredients and order details carefully before checkout.

 

When Refunds or Replacements Are Considered

1. Damaged or Defective Product

If your order arrives damaged or defective, we will send a replacement.

To process the claim, please provide:

• Photos of the product and packaging

• The code date and lot code printed on your bag (Craig applies the lot code directly below the code date)

Claims must be submitted within 7 days of delivery.

2. Incorrect Product Received

If you receive the wrong item(s), we will replace them.

Please notify us within 7 days of delivery.

3. Medical Emergencies

If a documented medical condition prevents you from consuming the product, we may consider a refund on a case-by-case basis. Valid medical documentation is required.

4. Regulatory Requirements

If a refund is required under applicable regulations, we will comply fully.

 

How to Submit a Claim

Please email support@fatthins.com with:

• Your order number

• Description of the issue

• Photos (including the code date and lot code printed on your bag)

In some cases, we may provide a prepaid return label to collect defective product for quality review.

 

Exceptions

• Digital goods: Non-refundable.

• Custom orders: Non-refundable.

• Non-food items: Refundable if returned in original condition within 30 days of delivery (unless otherwise stated).

 

Policy Updates

Fat Thins LLC reserves the right to update or modify this policy at any time.